Terms and Conditions

§ 1 Scope
For business relationships with the customer, the following general terms and conditions apply in the version valid at the time of the order.

§ 2 Conclusion of contract
The presentation of our products on our website only includes an invitation to the customer to submit a contract offer. By submitting an order, the customer is submitting an offer within the meaning of § 145 BGB (German Civil Code). The customer receives a confirmation of receipt of the order by email. We will inform the customer separately of possible errors in the information on the range on our website and make a corresponding counter offer.
The customer waives the receipt of a declaration of acceptance, § 151 sentence 1 BGB (German Civil Code) BGB (German Civil Code). The contract with us is concluded if we accept the customer’s offer within 10 days in writing or in text form or send the ordered goods or the customer pays in advance. In the case of the agreed payment method “in advance”, we declare acceptance of the contract at the point in time at which the customer makes advance payment if payment is made within 10 days of submitting the order.

§ 3 Delivery, shipping costs, transfer of risk
The delivery takes place at the shipping costs shown in each individual case. If the customer is a consumer, we always take the shipping risk regardless of the shipping method. If the customer is an entrepreneur, all risks and dangers of the shipment are transferred to the customer as soon as the goods have been handed over by us to the contracted logistics partner.

§ 4 Retention of title
The delivered goods remain our property until the purchase price has been paid in full.

§ 5 Payments
Only the payment methods indicated to the customer during the ordering process will be accepted.

§ 6 Statutory warranty rights
The statutory right to liability for defects is based on the statutory provisions of the German Civil Code (BGB). If the purchase is a commercial transaction for both parties, the provisions of the HGB (German Commercial Code) remain unaffected.

§ 7 Information for consumers in distance sales contracts as well as customer information in contracts in electronic business transactions
a) We are not subject to any special codes of conduct not mentioned above.
b) You can recognize any input errors when submitting your order in the final confirmation before checkout and correct them at any time with the help of the delete and change function before submitting the order.
c) The essential characteristics of the goods we offer and the period of validity of limited offers can be found in the individual product descriptions on our website.
d) The languages available for the conclusion of the contract is German (primary) or English (secondary).
e) Complaints and warranty claims can be submitted to the address given in the provider identification.
f) You can save the contract text on your computer by clicking the right mouse button in your browser or you can print it out using the print function of your browser. The contract text for orders in our internet shop is accessible to the customer. The contract will also be stored by us.
g) Information on payment, delivery or fulfillment can be found in the offer on our website.
h) In the online shop you will be informed about the possibilities of recognizing and correcting input errors as part of the order process.

§ 8 Miscellaneous
a) The law of the Federal Republic of Germany applies to the contractual relationship between us and the customer and to the respective terms and conditions. If the customer is a consumer, the applicable statutory regulations and rights in favor of the consumer under the law of the customer’s country of residence remain unaffected by this agreement. The application of UN sales law is excluded.
b) The exclusive place of jurisdiction is the court of our place of business insofar as the customer is a merchant within the meaning of the HGB (German Commercial Code) or a corporation under public law. We also have the right to sue at the customer’s place of business.

§ 9 Severability Clause
Should individual provisions of this contract not be legally effective in whole or in part or lose their legal effectiveness later, the validity of the rest of the contract will not be affected.

Alternative Dispute Resolution in accordance with Art. 14 (1) ODR-VO and § 36 VSBG:

Die Europäische Kommission stellt eine Plattform zur Online-Streitbeilegung (OS) bereit, die Sie unter https://ec.europa.eu/consumers/odr findest. Zur Teilnahme an einem Streitbeilegungsverfahren vor einer Verbraucherschlichtungsstelle sind wir nicht verpflichtet und nicht bereit.
Wenn Sie Beanstandungen haben, empfehlen wir Ihnen, sich zuerst mit uns in Verbindung zu setzen, um eine einvernehmliche Lösung herbeizuführen.
Unsere E-Mail-Adresse lautet: Info@Creanon.de

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